HAPPY
RETURNS AND REFUNDS POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. IN ACCEPTED CASES, THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS.

Can I return my order?

Yes, you can return an order only under the conditions described below.

You have a maximum of 30 calendar days from the date of receipt of the order to request a return or refund.

For a return to be accepted, the product must meet ALL of the following conditions:

The product must be in perfect condition

The product must not have been used

The product must retain its original packaging and all its components

There must be no damage caused by misuse, pets, or improper handling

In any case other than those described above, returns or refunds will not be accepted.

In the case of Colágeno™, we have complete confidence in the effectiveness of our product when used consistently and according to the recommendations.

That is why we offer a 90-day satisfaction guarantee.

We know that this type of treatment works gradually, as it acts from the inside to restore the skin barrier. For this reason, it is important to complete the full course to properly assess the results.

👉 If, 90 days after purchase, you have not seen the expected improvement, you may request a refund.

This approach allows us to ensure that the product has had enough time to take effect and deliver the results we’re aiming for.

Our goal isn’t for you to try something else, but for you to actually find a solution

Return Shipping Costs

The customer is always responsible for return shipping costs.

We do not offer free returns.

We do not have a warehouse in Europe.

Returns must be sent only to the address provided by our customer service team.
Never send a product back to the sender without contacting us first.

How do I request a return?

To initiate a return request, the customer must send an email to:

📩 happyofficialpet@gmail.com

The email must include the following information:

Order number

Reason for the request

Customer’s first and last name

Full address

Photos of the product (in case of defect or damage)

Once we receive the request, our team will review the case and provide the necessary instructions.
Returns that have not been previously authorized will not be accepted.

Refunds

Once we have received the returned product and verified that it meets all the specified conditions:

The refund will be processed using the same payment method used for the purchase

The refund will be issued within a maximum of 14 calendar days

Original shipping costs are non-refundable

Cases in which returns and refunds are NOT accepted

Returns and refunds will not be accepted in the following cases:

Used products

Products damaged after delivery

Damage caused by pets

Customer error in selection

Change of mind

Requests made after the 30-day period

Product Damaged During Shipping

If the product arrives damaged during shipping:

The customer must contact us within 30 days of delivery

The customer must provide photos or videos of the damage

Once the claim has been approved, a replacement product will be shipped at no additional cost.

No cash refunds will be issued for damage caused during shipping.

Damage Caused by Pets
Without Chew Guard

Damage caused by pets is considered misuse and is not covered.
No refund or free replacement will be provided.

With Chew Guard (warranty)

If the customer has purchased the Chew Guard warranty:

The €6 fee covers shipping costs only

The product will be shipped at no additional cost

The warranty covers a single product, even if the order contains multiple items

Only one replacement per warranty is allowed

To make a claim under this warranty, the customer must contact our customer service department.

Size Exchanges

Size exchanges are accepted only if the product:

Has not been used

Is in perfect condition

Conditions:

The customer must first contact happyofficialpet@gmail.com

Shipping costs are the customer’s responsibility

If the size exchange option was not purchased at the time of purchase, the cost will be €6

Cancellations

Orders are processed automatically after purchase.

Once order processing has begun, it will not be possible to cancel the order or request a refund.

Additional Information

Returns must be sent to the designated warehouse in Asia

The customer is responsible for picking up the package if the carrier requires it

We reserve the right to refuse any return that does not meet the conditions outlined in this policy.